Terms & Conditions

1. Eligibility

Customers must be at least 18 years of age to place an order through Techin.lk.

Customers may purchase products using a registered account or guest checkout.

2. Customer Accounts

Customers may create an account to manage their information and orders. You are responsible for keeping your login information confidential.

Customers may request deletion of their account by contacting Techin. Certain transaction records may continue to be retained where required for accounting, legal, warranty, security, or regulatory purposes.

3. Products

Techin sells genuine/original products.

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on Techin.lk are accurate.

Manufacturer packaging, appearance, colour, included accessories, or specifications may change from time to time.

4. Product Compatibility

Customers are responsible for checking whether a product is compatible with their intended device, system, equipment, or use before ordering.

Customers may contact Techin before purchasing if they require product-related assistance.

5. Pricing

All prices displayed on Techin.lk are shown in Sri Lankan Rupees (LKR).

The price shown during checkout will apply to the order, subject to correction of obvious technical, pricing, or system errors.

6. Stock Availability

All products are subject to availability. Placing an order does not necessarily guarantee stock until the order is processed and confirmed.

If a stock discrepancy affects an order, Techin may contact the customer regarding the available options.

7. Orders

Customers must provide accurate and complete information when placing an order, including their name, telephone number, email address where required, and delivery address.

Techin may contact customers if further verification or information is required.

8. Payments

Available payment methods may include Cash on Delivery, card payments, bank transfer, Koko, Mintpay, and other payment options displayed at checkout.

Online card and supported electronic payments may be processed using third-party providers including Dialog Pay and PayPal.

9. Payment Security

Payment transactions may be processed through third-party payment gateways. Customers may therefore be subject to the relevant provider’s security, privacy, and transaction requirements.

10. Delivery

Customers must provide a complete and accurate delivery address and reachable phone number.

Delivery arrangements may depend on product availability, delivery location, payment confirmation, courier availability, and other operational circumstances.

11. Store Pickup

Store pickup is available for eligible orders. Payment at pickup is available.

Customers should confirm pickup arrangements before visiting the store.

12. Order Changes & Cancellations

Customers should contact Techin as soon as possible if they wish to request a change or cancellation.

Whether a request can be completed may depend on the order status at the time the request is received.

13. Promotions & Coupon Codes

Techin may offer promotional codes, flash sales, discounts, and limited-time offers.

Unless otherwise stated, promotional codes may be limited to one use and may not be transferable.

Techin may modify or cancel promotional offers where necessary.

Discounted or clearance products are not eligible for ordinary returns, subject to applicable consumer rights.

14. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to the Techin Return, Refund & Exchange Policy.

15. Warranty

Warranty coverage varies by product. Applicable warranty terms may depend on the manufacturer, authorized distributor, product category, or warranty information supplied with the product.

16. Customer Reviews

Customers may submit product ratings, reviews, or feedback where this feature is available.

Techin will only use customer-submitted reviews or photographs for separate marketing purposes with the customer’s permission.

17. Website Availability

Techin aims to keep the website accessible, but temporary interruptions may occur due to maintenance, technical issues, hosting problems, security measures, software updates, or circumstances outside our reasonable control.

18. Third-Party Services

Techin.lk may use third-party services for payments, analytics, advertising measurement, security, communication, website functionality, and delivery.

19. Privacy

Use of personal information is governed by our Privacy Policy.

20. Updates to These Terms

Techin may update these Terms & Conditions from time to time. Updated terms will be published on Techin.lk.

21. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Customers are encouraged to contact Techin first regarding any complaint or dispute so that the matter can be reviewed.