Privacy Policy

1. Information We Collect

• Name
• Phone number
• Email address
• Billing and delivery address
• Account information
• Order history
• Account password or authentication information
• IP address
• Device and browser information
• Website usage information
• Customer communications
• Marketing preferences

2. How We Collect Information

Information may be collected when customers create an account, place an order, use guest checkout, contact customer support, communicate through WhatsApp, interact with promotions, or browse Techin.lk.

3. How We Use Information

• Process and manage orders
• Deliver purchases
• Provide customer support
• Manage customer accounts
• Process payments
• Manage warranty enquiries
• Maintain transaction records
• Improve website performance and usability
• Measure website and marketing performance
• Send promotional communications
• Support website security and fraud prevention
• Meet applicable legal and regulatory obligations

4. Delivery Information

For delivery purposes, Techin may share the following information with courier or delivery providers:

• Customer name
• Delivery address
• Phone number

5. Payments

Online payments may be processed through third-party providers including Dialog Pay and PayPal.

6. Analytics & Website Technologies

Techin.lk may use:

• Google Analytics
• Meta / Facebook Pixel
• Google Ads
• TikTok Pixel
• Microsoft Clarity
• Live chat and WhatsApp functionality
• Cloudflare

7. Marketing Communications

Techin may send promotional communications through email, SMS, and WhatsApp.

Customers may opt out of promotional communications.

Opting out of marketing does not prevent Techin from sending necessary transactional, account, support, or order-related communications.

8. Data Retention

Relevant order and customer records may be retained for up to five (5) years, subject to applicable legal, accounting, warranty, security, and operational requirements.

9. Account Deletion

Customers may request deletion of their Techin account.

Some transaction records may continue to be retained where permitted or required for legal, accounting, warranty, fraud-prevention, or operational reasons.

10. Cookies

Techin.lk uses cookies and similar technologies. Users may reject non-essential analytics and marketing cookies through the available cookie-consent controls.

11. Security

Techin uses reasonable technical and organizational measures intended to protect personal information.

Cloudflare is used as part of Techin.lk’s website infrastructure.

12. Third-Party Services

Information may be processed by third-party providers supporting payments, website infrastructure, analytics, security, delivery, communication, and website functionality.

13. Age Requirement

Customers must be at least 18 years old to place an order through Techin.lk.

14. Changes to This Policy

Techin may update this Privacy Policy when necessary. The latest version will be published on Techin.lk.