Refund and Returns Policy

Techin Private Limited aims to review valid product issues fairly and in accordance with applicable consumer requirements.

Return Period

Customers can request a return within 7 days of receiving their order. Requests made after 7 days are not eligible for ordinary returns.

This does not affect warranty claims or any rights that apply where a product is defective or where mandatory consumer protections apply.

Return Requests

Customers who wish to request a return should contact Techin by phone, WhatsApp, or email and provide the relevant order information.

Return Eligibility

Return eligibility may depend on:

• The reason for the return
• The condition of the product
• Whether the product has been opened or used
• The applicable product warranty
• The nature of the defect or issue
• Applicable consumer rights

Discounted & Clearance Products

Discounted and clearance products are not eligible for ordinary returns.

This does not exclude any rights that may apply where a product is defective or where mandatory consumer protections apply.

Defective, Damaged or Incorrect Products

Customers should contact Techin if they receive a defective, damaged, incorrect, or materially different product.

Techin may request photographs, video, packaging details, order information, or other reasonable information to assess the claim.

Exchanges

Where an exchange is available, Techin will advise the customer after reviewing the product and circumstances.

Exchange availability may depend on stock and the nature of the claim.

Refunds

Where a refund is approved, Techin will inform the customer of the applicable refund arrangement.

The refund method may depend on the original payment method and transaction.

Third-party payment providers may require additional processing time after a refund has been initiated.

Return Delivery

Any applicable return-delivery arrangement or cost will be communicated when the return request is reviewed.